You had a very unpleasant experience during your stay in Wanda Hotel for your holiday.Write a letter to the store manager to explain the problem,express your complaints and suggest a solution You should include the details you think necessary You should write neatly on the ANSWER SHEET.Do not sign your own name at the end of the letter.Use"Li Ming instead Do not write the address.（10 points）

The person making the haircut appointment for her boss?She's not a person There's a 1 rapidly developing in AI-have it do the things we don't want to do.Self-driving cars get a lot of attention in this 2.But Google recently demonstrated AI for more 3 tasks.Their system is called Google Duplex--it's a voice assistant 4 to mimic the ways humans speak to one another.Amazon,Apple and other tech companies also make voice assistants,of course.What's 5 with Duplex is that it can carry on a conversation 6 as a human being-that is,somewhat awkwardly.And that's the 7 of course--Google doesnt want Duplex to sound like a machine.In the hair salon 8,the woman who answers the phone throws duplex a curveball There is a point in the exchange 9 Duplex shows its true colors,10.Listen carefully and you'll hear a11 difference between the Al's pronunciation of“10A.M.”and“12P.M.”For just an instant,Duplex's mismatched tones 12 you of being on hold with your bank A second Duplex clip is a bit more 13,because the person 14 the phone doesn't seem to be 15 paying attention.Duplex tells the woman three times that he wants to 16 on Wednesday Duplex has a long way to go 17 it'll be ready to handle open-ended conversations on 18 topics.But one day you may be 19 from all kinds of unpleasant vocal interactions.20more time for unpleasant social media interactions
16选？
A.come by
B.come in
C.come across
D.come around

（ ）You want to apply for the position of a teaching assistant for a particular course,write a letter to Professor Stevens to（1）show your interest（2）describe yourself,and（3）explain why you would be suitable for the job You should include the details you think necessary You should write neatly on the ANSWER SHEE/Do not sign your own name at the end of the letter.Use"Li Ming"instead

Governments are keen on higher eclucation,seeing it as a means to boost social mobility and economic growth.Almost all subsidise tuition-in America,to the tune of$200bn a year.But they tend to overestimate the benefits and ignore the costs of expanding university education.Often,public money just feeds the arms race for qualifications.As more young people seek degrees,the returns both to them and to governments are lower.Employers demand degrees for jobs that never required them in the past and have not become more demanding since.Spending on universities is usually justified by the"graduate premium"-the increase in earnings that graduates enjoy over non-graduates.These individual gains,the thinking goes,add up to an economic boost for society as a whole.But the graduate premium is a flawed unit of reckoning.Part of the usefulness of a degree is that it gives a graduate jobseeker an advantage at the expense of non-graduates.It is also a signal to employers of general qualities that someone already has in order to get into a university.Some professions require qualifications.But a degree is not always the best measure of the skills and knowledge needed for a job.With degrees so common,recruiters are using them as a crude way to screen applicants.Non-graduates are thus increasingly locked out of decent work.In any case,the premium counts only the winners and not the losers.Across the rich world,a third of university entrants never graduate.It is the weakest students who are drawn in as higher education expands ancl who are most likely LO drop out.They pay fees and sacrifice earnings to study,but see little boost iii thcir future incomes.When dropouts are includecl,the expected financial return to starting a degree for the weakest studcnts dwindles to almost nothing.Governments need to offer the young a wider range of options after school.They should start by rethinking their own hiring practices.Most insist on degrees for public-sector jobs that used to be done by non-graduates.Instead they should seek other ways for non-graduates to prove they have the right skills and to get more on-the-job training.School-Ieavers should be given a wider variety o:[ways to gain vocational skills and to demonstrate their employability in the private sector.lf school qualifications were made more rigorous,recruiters would be more likely to trust them as signals of ability.and less insistent on degrees."Micro-credentials"-short,work-focused courses approved by big employers in fast-growing fields,such as IT-show promise.Such measures would be more efficient at developing the skills that boost productivity and should save public money.To promote social mobility,governments should direct funds to early-school education and to helping students who would benefit from university but cannot afford it.Young people,both rich and poor,are ill-served by the academic arms race,in which each must study longer because that is what all the rest are doing.It is time to disarm.
In the author's opinion,expanding higher education
A.is an effective way to drive social mobility.
B.will not achieve the anticipated effects.
C.will not place a burden on governments.
D.is a timely response to changes in the job market.

Lawyers protesting about cuts don't attract the same level of public support as doctors and nurses.What goes on in the courts is not widely understood,and most people do not expect to neecl a publicly funded lawyer in the way that they rely on hospitals.Nevertheless,access to justice is a fundamental democratic right,and the chaos and failure unfolding across the legal system as the result of cuts should concern everyone who cares about justice.Research carried out by civil servants and published in May after it was leaked shows that the disruptive effect of legal aid cuts in England and Wales has spread from the civil courts to the criminal courts:where increasing numbers of clefendants are appearing without legal advice or representation,as a consequence of changes including new means tests.More than half of juclges questioned for the study voiced concerns about defendants not understanding that a guilty plea could lead to a reducecl sentence.The government knows there is a problem.not least because the王950m reduction in the legal aid bill in 2016,compared with 2010,was more than twice as much as it expected.But ministers have already clelayed far too long in the face of clear evidence that cuts in the family courts have been harmful.Official figures show that the proportion of plaintif{s and defendants with legal representation fell from 60%in 2012 t0 33%in the first quarter of last year,and it is not uncommon for one party in a civil case to be represented by a lawyer while the other is not.Some sensible changes have already been suggested in a review commissioned by the Labour party last year.These include a loosening of the criteria for legal aid eligibility to include all cases involving children,and representation for families in inquests where the state is already funding one party such as the police-which represents an essential rebalancing of justice's scales.The report also made the not unreasonable suggestion that law should be taught in schools.Avoiding costly lawsuits by encouraging people to treat court as a last resort sounds reasonable,and some of the consequences of the cuts were no doubt unintended.But the"simpler"and"more responsive"system promised by the Conservative justice secretary Ken Clarke when embarking on these cost-saving measures in 2010 now looks like wishful thinking at best.The current justice secretary,David Gauke,must act to restore confidence in a damaged system.Legal aid began in the UK in the 1940s with the rest of the welfare state.In the US,a defendant's entittement to a lawyer in a criminal case is enshrined in an amendment to the constitution.While the rules in the UK may lack this constitutional underpinning,people are still entitled to access to justice-including lawyers paid for with legal aid.
The author views the system promised by Ken Clarke with
A.confidence.
B.uncertainty.
C.tolerance.
D.criticism.

King Juan Carlos of Spain once insisted“kings don’t abdicate,they dare in their sleep.”But embarrassing scandals and the popularity of the republican left in the recent Euro-elections have forced him to eat his words and stand down.So,does the Spanish crisis suggest that monarchy is seeing its last days?Does that mean the writing is on the wall for all European royals,with their magnificent uniforms and majestic lifestyle?
The Spanish case provides arguments both for and against monarchy.When public opinion is particularly polarised,as it was following the end of the Franco regime,monarchs can rise above“mere”politics and“embody”a spirit of national unity.
It is this apparent transcendence of politics that explains monarchs’continuing popularity polarized.And also,the Middle East excepted,Europe is the most monarch-infested region in the world,with 10 kingdoms（not counting Vatican City and Andorra）.But unlike their absolutist counterparts in the Gulf and Asia,most royal families have survived because they allow voters to avoid the difficult search for a non-controversial but respected public figure.
Even so,kings and queens undoubtedly have a downside.Symbolic of national unity as they claim to be,their very history—and sometimes the way they behave today–embodies outdated and indefensible privileges and inequalities.At a time when Thomas Piketty and other economists are warning of rising inequality and the increasing power of inherited wealth,it is bizarre that wealthy aristocratic families should still be the symbolic heart of modern democratic states.
The most successful monarchies strive to abandon or hide their old aristocratic ways.Princes and princesses have day-jobs and ride bicycles,not horses（or helicopters）.Even so,these are wealthy families who party with the international 1%,and media intrusiveness makes it increasingly difficult to maintain the right image.
While Europe’s monarchies will no doubt be smart enough to survive for some time to come,it is the British royals who have most to fear from the Spanish example.
It is only the Queen who has preserved the monarchy’s reputation with her rather ordinary（if well-heeled）granny style.The danger will come with Charles,who has both an expensive taste of lifestyle and a pretty hierarchical view of the world.He has failed to understand that monarchies have largely survived because they provide a service–as non-controversial and non-political heads of state.Charles ought to know that as English history shows,it is kings,not republicans,who are the monarchy’s worst enemies.
According to the first two Paragraphs,King Juan Carlos of Spain
A.used turn enjoy high public support
B.was unpopular among European royals
C.cased his relationship with his rivals
D.ended his reign in embarrassment